Refund Policy

Right of Cancellation

You have the right to cancel this contract within 14 days without giving reason.

The 14 days period begins with the day on which or a person named by you, who is not the logistics carrier, have/ has received the goods.

To exercise your right of cancellation you must transmit to us (KANCHA Design UG, Neckarstr. 19, 12053 Berlin, GERMANY, email address: sales@kancha.de, Phone +49 (0)30 531 51 894) a clear declaration (e.g. via mailed letter, fax or email) about your decision to cancel this contract.

To adhere to the 14 day period it is sufficient to send this declaration before the 14 day period is over.

Consquences of the Cancellation

When you cancel this contract, we must refund to you all payments which we have received from you, including the delivery cost (except for additional cost resulting from non-standard delivery if requested by you), within 14 days from the day of receiving your cancellation declaration. For the refund we will use the same payment method which you used to pay, unless you and we explicitly agree on a different payment method; in neither case will we charge you any refund fees. We can withhold the refund until we have received our goods back or until you have provided evidence of sending us back the goods – depending which one is first.

You must send back or hand over to us the goods promptly and at the latest within 14 days from sending us your cancellation declaration. This deadline counts as kept if you send the goods before the 14 days are over.

You bear the direct cost of shipping the goods back to us.

You only have to compensate us for a loss of value of the goods, if this loss is to be attributed to a handling of the goods which would not be required for testing the properties and functionality of the goods.